Refund Policy

1. Introduction

This Refund Policy outlines Mukuru Safaris’ approach to cancellations, refunds, and changes to bookings. Our intention is to be fair, transparent, and reasonable while balancing the operational realities of a privately owned safari reserve.

We understand that travel plans can change, and we aim to handle all refund-related matters with clear communication and professionalism.

 

2. Enquiries vs Confirmed Bookings

  • Submitting an enquiry through the Mukuru Safaris website does not constitute a confirmed booking.
  • Refund terms apply only once a booking has been confirmed in writing by Mukuru Safaris.
  • Details relating to payments, deposits, and confirmation will be clearly communicated during the booking process.

3. Deposits & Payments (High-Level)

  • A deposit may be required to secure a booking.
  • Full payment terms, timelines, and conditions are communicated directly during the booking and planning process.
  • Deposits are used to secure resources, accommodation, guiding, and operational arrangements and are subject to the cancellation terms outlined below.

Specific amounts or percentages are discussed privately as part of the booking confirmation.

 

4. Cancellations by Guests

If a guest needs to cancel a confirmed booking:

  • The level of refund, partial refund, or credit offered depends on the notice period provided prior to the scheduled arrival date.
  • Earlier cancellations generally allow for greater flexibility in refund or credit options.
  • In some cases, deposits or payments may be partially or fully non-refundable due to operational commitments already in place.

Each cancellation request is reviewed individually, and Mukuru Safaris commits to handling all cases transparently and with clear communication.

 

5. Changes to Bookings

Guests may request changes to confirmed bookings, such as changes to dates or arrangements.

  • All changes are subject to availability.
  • Mukuru Safaris will make reasonable efforts to accommodate requested changes where possible.
  • Changes may result in adjusted terms or conditions, which will be communicated clearly before confirmation.

 

6. Cancellations or Changes by Mukuru Safaris

In rare circumstances, Mukuru Safaris may need to amend or cancel bookings due to factors such as:

  • Weather conditions
  • Safety considerations
  • Conservation or wildlife management needs
  • Operational or logistical requirements beyond reasonable control

In such cases, Mukuru Safaris will communicate promptly and work with guests to find a fair and reasonable resolution.

 

7. Exceptional Circumstances

Unforeseen or exceptional circumstances may arise, including but not limited to travel restrictions, natural events, or situations beyond the control of either party.

  • These situations are handled on a case-by-case basis.
  • Mukuru Safaris is committed to open communication and fair consideration of alternative arrangements, credits, or refunds where appropriate.

8. Refund Processing

  • Approved refunds are processed within a reasonable timeframe once all relevant details are confirmed.
  • Refunds are made via the original payment method where possible, unless otherwise agreed.
  • Any applicable transaction or administrative costs may be deducted where relevant and permitted.

 

9. Contact & Communication

We strongly encourage guests to contact Mukuru Safaris as early as possible if they anticipate changes or cancellations.

Early communication allows for:

  • Greater flexibility
  • Clearer options
  • Fairer outcomes

Our team is available to discuss individual circumstances and assist wherever possible.

 

10. Updates to This Refund Policy

This Refund Policy may be updated from time to time to reflect operational or regulatory changes.

  • Updates will be published on this page
  • Continued engagement with Mukuru Safaris indicates acceptance of the most recent version